Frequently Asked Questions
Q: What do I need to bring for my first visit?
A: We ask that you fill out a new patient form and bring it with you upon your appointment or email it to us before arriving. Although the first consultation requires no payment, a down payment will be asked if treatment is determined necessary and chosen. Please review our insurance information to learn more.
Q: I am a transfer patient, what do I need to bring for my appointment?
A: If possible, we ask that you please bring an AAO transfer form from your previous orthodontic, along with any prior records such as photos, x-rays, scans, treatment records, and insurance information. If you are a current Invisalign patient, you will need to sign an Invisalign specific transfer form. We also ask that you please sign a release form to grant us permission to directly retrieve records from your prior doctor. See here to view all transfer patient forms needed. Please review our insurance information to learn more. You can bring everything with you upon your appointment or email it to us before arriving.
Q: I need an emergency visit, what do I do?
A: If something is loose or broken, please call or text us us during office hours to determine if an earlier appointment would be needed. Place any piece that comes off into an envelope and bring it in with you to your next scheduled appointment. In the unlikely event that you experience abnormal or unmanageable discomfort, not remedied by Tylenol or Motrin, please call or text us immediately.
Q: I need to cancel my appointment, what do I do?
A: We ask that if you need to cancel your appointment to let us know at least a day in advance to allow us to update our schedule and records. We understand that there are unforeseen circumstances and we are happy to reschedule any appointment. If the cancellation occurs on the day of the appointment, or you do not show up, we will charge a fee to your account. Under the event you are running late, please give us a call to let us know.